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Frequently Asked Questions

  • Joining Up

    Q:  How do I join?

    A:  You can join the Total Fitness family on our website or in your local club.  We would always recommend you to come along to the club though, as it gives you the opportunity to have a guided tour of our facilities and ask any questions you might have.

    Q:  Can I use other Total Fitness clubs?

    A:  Yes of course.  We encourage all our members to gain the most from their memberships, so why not visit a different club if you are in the area. 

    There is just one thing to note, your membership fee will be based on the club you use most frequently even if it isn’t your closest or the one where you joined.

    Q:  What types of subscriptions do you offer?

    A:  Whether you join by yourself or join as a family we have Total Fitness memberships to suit every age group.  The memberships are individual, over 55, young adult for 15 to 22 year olds and family membership which comprises of 2 adults and 1-3 children aged from 7-14. 

    Please note that the over 55 and young adult membership we will need you to provide proof of age when you join up.

    Q:  Do you offer free parking?

    A:  Absolutely!  We know how important it is to members to have access to free parking.  We have generous car parks at all of our clubs with both disabled and parent & child spaces located conveniently close to the entrance.

    Q:  How will I access the club?

    A:  When you become a member in the club we will issue you with a membership card to gain access to all the facilities.  If you join online we will issue you with a card on your first visit.

    Q:  What support will I get when I join the club?

    A:  We offer and highly recommend that all new members book a space on our fantastic Initiation induction program run by qualified members of our fitness team.  The program provides guidance on how to use all of the equipment and advice on any specific areas you may be interested in.

    All members are also provided with the free Initiation booklet that sets out a number of suggested workout combinations and also enables you to track your progress.

    Q:  Do the Total Fitness clubs provide facilities for disabled users?

    A:  Here at Total Fitness we believe that health and well-being facilities should be accessible by everyone.  We provide disabled facilities at all of our clubs but club layout does vary by site.  In order for us to provide you with the best possible advice and support please call your local club or come along for a chat and tour. 

    Q:  Are all group exercise classes included in my membership fee?

    A:  The vast majority of our group exercises classes are included within the membership fee.  There are a small number of classes such as swimming lessons which incur an additional cost and these are clearly marked with a ‘£’ on the club timetable. 

    Q:  What are the payment options for membership?

    A:  We offer two options for paying your membership. You can choose to pay for your membership upfront as a one-off fee and we offer a one month’s equivalent discount for customers choosing this option.  The second option is a monthly payment by Direct Debit which we will set up with you when you join.

    Q:  What day of the month would the direct debit come out of my account?

    A:  We collect all of our membership payments on or around the 1st of each month.

  • My First Visit

    Q:  Do I have to attend an initiation session?

    A:  We recommend that all new members attend a session as the feedback we have received from new members is incredibly positive about the support it gave them in kick starting their fitness journey.  That said, if you don’t feel that you would benefit from attending then it isn’t mandatory.

    Q:  Do you have personal trainers and how much would a personal training session cost?

    A:  Yes, at Total Fitness we are partnered with Pro-Fit PT who provide tailored onsite personal training support.  If you are interested in this service then please pop along to see the team and they will be happy to provide you with all of the details and costs.

    Q:  Do you have Wi-Fi access?

    A:  Yes, you will be able to connect to free guest Wi-Fi at all of our clubs.

    Q:  What should I wear?

    A:  We would recommend that you wear anything comfortable and appropriate that you feel comfortable to exercise in.  If you are still unsure please feel free to speak to the club fitness team who will be more than happy to provide you with advice.

    Q:  Are there any specific requirements for using the club facilities that I need to know about?

    A: That is a good question and yes we do have a few things we need to make you aware of.

    Lockers – lockers are provided for the safe storage of your belongings and are secured with a padlock.

    Aquatic Facilities- we ask that all members wear a swimming cap whilst in the pools and follow the recommendations posted by the entrances to the steam room and sauna.

    Sweat Towels - when using the gym facilities we ask that out of respect for other members you bring along a sweat towel to wipe down the equipment when you have finished using it.  Don’t worry if you forget though, we have hygiene stations in all gyms where you can use the paper towels provided.

    Should you need to purchase a swimming cap, padlock or sweat towel we have them on sale at reception, along with a wide range of other sporting accessories and nutrition products.

  • Ongoing Membership

    Q:  What are the club opening hours?

    A:  All of our club specific information can be found on the ‘Club’ section of our website.

    Q:  Are clubs open on Bank Holidays?

    A:  We know how important it is for our members to access the facilities at their convenience so we operate standard opening hours on all Bank Holidays other than Christmas Day, when we close for the day.

    Q:  Do I need to book on to classes to attend?

    A:  We try to make things as easy as possible so we don’t currently operate a booking system for the majority of our classes.  Just come along to the class and arrive a little earlier than the start time to ensure a place. 

    We do have a small number of classes where we ask you to reserve your place between 30 minutes to an hour before the start time but each of these are clearly marked with a clock symbol on the timetable.

    Q: Do I need to book to use the squash courts?

    A:  We recommend that you call in advance to make sure a court is available.

    Q:  Can I eat my own food in the café area?

    A:  Here at Total Fitness we work hard to offer all our members access to healthy and affordable food and beverages.  As we operate both in-house and franchised cafeterias we kindly ask that you do not consume your own products whilst in the café areas.

    Q:  Can I bring my own drink to the gym?

    A:  We welcome all members to bring their own drinks whilst working out but don’t worry if you forget as we have a number of water fountains at each site.

    Q:  Can I leave my belongings in the locker over night?

    A:  We have a large number of lockers in our changing rooms but we do ask that members remove their belongings before the end of each day to allow other members to use them.  Where lockers are padlocked at the end of a day we reserve the right to remove the lock and securely store the belongings.  Please note we will store any belongings for 5 weeks and if at this point they have not been claimed we will arrange to dispose of them.

    Q:  Can I bring along a friend or family member?

    A:  Most definitely!  Here at Total Fitness we believe the more the merrier! 

    You can request a free guest pass on our website and then just give us 24 hours’ notice that your friend or family member will be joining you.  Another option would be to pay for a day pass at reception.  The reception team will be more than happy to help with providing you with the details and cost.

     

  • Leaving Us

    Q:  How do I cancel my membership?

    A: We hope that all our members are happy with the facilities and service we provide at Total Fitness but equally we understand that circumstances may change.

     If you are looking to cancel your membership you can do so upon completion of 12 monthly instalments.  When requesting cancellation you can do so in club or in writing using the address or email below, giving one calendar months’ notice. 

    When we say calendar month we mean from the 1st to last day of that month.  For example, if notice is received 15th June then your full calendar month will be July and membership would be cancelled on 31st July.  

    Email:  Membership@totalfitness.co.uk

    Address: 

    Membership Administration Team

    Total Fitness

    Wilmslow Way

    Wilmslow

    Cheshire

    SK9 3PE 

    We will acknowledge the notice within 21 days but in the event that you don’t receive acknowledgement within that time please contact us.  Please note that if notice of cancellation is not received membership will continue on the same terms. 

    Q:  Can I take a payment break or freeze my membership?

    A:  It is really important to us that we provide members with flexibility, as we understand that personal circumstances can change.   It could be a long holiday, work commitment, study or something as simple as being too busy to make use of the facilities. 

    To provide this flexibility members can apply to freeze their membership for a period of between one and three months subject to payment of £5 per month. The remainder of the 12 month contract must be honoured once the freeze period has ended.

    We ask that members who pay by Direct Debit provide notice on or before the 20th of the month prior to the start of the freeze. Membership can be frozen once in a membership year. 

    Q:  If I re-join will I pay the same rate as before?

    A:  It is always great to hear that past members have made the decision to come back to us.   If you do come back to us you will need to pay the membership fees that are applicable at the time of you re-joining.  This might include a fee for a membership card and joining fee or admin fee.  The best thing to do is pop along to your local club where one of the team will be happy to talk through all the options.