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Frequently Asked Questions

How can I become a member?

You can Join online or try for free at your local club, check out the facilities and ask any questions you might have.

What types of memberships do you offer?

Whether you want to join as an individual, family, student or couple, we have a range of memberships to suit you. Join online or in your local club today.

Do you offer corporate memberships?

We are not currently offering corporate memberships. However, we do offer a variety of memberships to suit your needs. Speak to your local club for more information.

What support will I get when I join the club?

All new members are offered a free 1-2-1 Boost session with our fitness team, an essential step to helping you get the most out of your membership. We'll show you all we have to offer, the best ways to achieve your fitness goals and recommendations for future workouts. Speak to a member of our fitness team about creating a workout designed around your needs.

With our exclusive Total Fitness App, you can manage your membership, keep up to date with everything going on in your club and book a range of activities, including access to our At Home and In Club digital workouts.

You can also support your fitness goals with personal training

Do you have personal trainers and how much would a personal training session cost?

Yes, we have qualified personal trainers to help you reach your fitness goals. Find out more information in the App or ask in club.

Does Total Fitness provide facilities for disabled users?

We believe that health and wellbeing should be accessible to everyone. We provide disabled facilities at all our clubs, but club layout does vary by site. If you'd like to know more, please call your local club or come along for a chat and tour.

How do I access the club?

When you become a member, we'll issue you with a membership card which will allow you access into the club. If you join in club, this will be part of the joining process, or if you've joined online, we'll issue you with a card on your first visit.

What should I wear?

We recommend that you wear anything that you feel comfortable in to exercise but please dress appropriately - this means clean footwear and suitable exercise wear. Please don't wear anything that may cause offense. If you are still unsure, please speak to the club fitness team who will be more than happy to provide you with advice.

What should I bring?

Please bring a padlock, sweat towel, water bottle, and any additional gym/swimwear

What are the club opening hours?

All of our club specific information can be found on your club page. Or in the App.

Can I use other Total Fitness clubs?

Yes, you can use other clubs, however if you visit another club more often than the club you joined at, you will be required to make that club your new 'home'club and pay the membership fees of that club.

Also, you can only book classes at your 'home' club

Do you offer free parking?

Absolutely, we have large car parks at all our clubs with both disabled and parent and child spaces located close to the entrance. However, some of our clubs have time limit restrictions and there may be a requirement to enter your car registration at one of the in-club terminals.

I can't access my Total Fitness, what do I do?

Ensure you have the most up to date version of our app.

If you haven't created a login account or have forgotten your password, please follow the reset password link.

If you are still experiencing issues, please contact our central support team on 0330 995 8425 or visit your local club.

Do you have Wi-Fi access?

Yes, you will be able to connect to free guest Wi-Fi at all our clubs.

Can I bring my own food and drink?

We offer food and drink in our Thrive cafés, and we kindly ask that you do not consume your own food and drink whilst in these areas. All members can bring their own drinks whilst working out but don't worry if you forget, we have several water fountains at each club.

Can I leave my belongings in the locker over night?

Lockers can only be used if you're using the club. The lockers don't have an integral lock, so we strongly advise you use a padlock. Please don't leave your belongings in lockers overnight. If you do, they may be removed. Unfortunately, we can't take responsibility for their safekeeping or return.

Are all classes included in my membership fee?

Most of our classes are included within the membership fee. There are a small number of classes such as swimming lessons which are an additional cost.

Do I need to book the squash courts?

Squash courts can be booked 7 days in advance via the App or at your club. Alternatively, they can be booked 24 hours in advance at a non-home club. Court bookings are for a maximum of 2 slots per day.

How do I book onto a class or cancel a booking?

Classes can be booked 7 days in advance from the time the class finishes via the App or at your home club. Alternatively, they can be booked 24 hours in advance at a non-home club.

When can children use the club?

Under 15s can attend the club:
8am - 8pm Monday to Friday
8am - 7pm Saturday to Sunday

They should always be supervised by a parent/guardian, unless they're in a child's class or activity with an instructor.

Family swim times are:
8am -12.30pm and 1.30pm to 8.00pm Monday to Friday
8am - 6:45pm Saturdays, Sundays and Bank Holidays.
Under 15s are allowed poolside during these times only.

How do I book my children on classes?

You can book your child onto a class via the App.

If your child is eligible, you will be given the option to book your child on to the class.

Tick the box next to the name of the member that you want to book onto the class. This process is the same for linked members and for guests that visit with you.

Are there any child age restrictions in the club?

You can find all the information by downloading our 'what can I do' guide

Do you offer swimming lessons?

We offer a range of swimming classes through our Swim Academy

What are the payment options for membership?

We offer two options for paying your membership. You can choose to pay upfront as a one-off fee or in monthly instalments through recurring card payments.

What day of the month would the instalments come out of my account?

When you join, the next payment will be collected a month later, on that date. e.g if you join on the 12th then your payments will be collected on the 12th of every month. You can change your payment date in the app to whichever date you'd like. Depending what date this is you may have to pay a pro rata amount to take make up for the time from your previous payment date to the new one.

How can I change my payment date?

You can change your payment date in the App, head to 'My Account' in the main menu and then tap the 'Payment Date' tab.

How can I change my payment details or pay a missed instalment?

You can change payment details and make a missed payment in the App. Head to 'My Account' and then to the 'Billings Details' tab. 

How do I cancel my membership?

We hope that all our members are happy with the facilities and service we provide, but equally we understand that circumstances may change. If you are looking to cancel your membership, you can do so, providing one month's notice, once your initial contract term has been completed.

Head over to the App to 'My Account' in the main menu then 'My Membership' to cancel.

Alternatively, you can cancel in writing, sending an email to

If I re-join will I pay the same rate as before?

When re-joining, your membership fees will be respective of the time of joining. This will also include a new joining fee. (Unless there is a promotional offer)

You can re-join via the App or at your club.

How do I freeze my membership?

You can freeze your membership in the App. Head to 'My Account' in the main menu and tap the 'My Membership' tab. Alternatively, you can email your freeze request to

  • You can freeze your membership from a minimum of one month to a maximum of three consecutive calendar months, once per membership year.
  • Memberships can only be frozen for full calendar months.
  • An upfront fee of £5 per month will be applied to any freeze granted.
  • Couple or family memberships must be frozen for all parties, or if the other adult wishes to continue to use the Club they must switch to the standard Individual rate for the period, and the children must be switched to the individual memberships.
  • Any months frozen will be added to the end of the current membership term.

Please report any problems with facilities or equipment to the reception team or a member of our Total Fitness team.

How can I send feedback?

We value your feedback, both good and bad, as it helps us to improve your experience as a member. To send us feedback please see the tablet at the front of your club and fill in the quick survey.

How do I make a complaint?

Any concerns should be raised with a member of the club team or by calling your club. Once the complaint has been made, we will direct it to the relevant person and if needed, you will be contacted by them with any updates or resolution.

We request that you raise any service and facility issues at the time they have occurred for us to rectify them at the earliest opportunity, as it may be difficult to address them at a later stage.

Rest assured, we take any complaints seriously and will aim to rectify them as soon as possible.

Useful Information

Total Fitness Club Support Team

Wilmslow Way

Member Accounts Services:

Club Opening Times:

Thursday 6am-10pm
Friday 6am-9pm
Saturday 8am-7pm*
Sunday 8am-7pm*
Monday 6am-10pm
Tuesday 6am-10pm
Wednesday 6am-10pm

*Lincoln Sat & Sun 7am-7pm

For all media enquiries click here

Download the Total Fitness App

Kids Swimming
Lessons Available

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