Contact Total Fitness
We are thrilled to be back with our members. All of our 16 clubs are now open as of 03/05/2021.
We are experiencing extremely high call volumes, emails and contact us requests at present. This means our response times are longer than we would like. Please bear with us, we will come back to you as soon as possible.
In the meantime, you might find these frequently asked questions helpful:
In line with latest government measures, all facillities are open excluding Group Exercise Classes (Back 17th May in England), Heat Treatment, Squash Courts and Family Changing Rooms.
We have created this useful video that will let you know what you can expect when you visit us - click here
No. Our super-scale means that you don’t have to book to visit as we are able to comply with safe capacity guidance without it. Some additional services however are bookable to help us manage capacity in those areas – these include swim, group exercise and OneZone. Of course if you enjoy Personal Training then you’ll need to book your appointment with them directly in the same way as you always have
- If a membership payment was collected in January 2021, your account is in credit and your next payment will be collected in May at a reduced rate to reflect the time we have been closed
- If a membership payment was NOT collected in January 2021, your membership payments resume as normal, and your next payment will be collected in April at a reduced rate to reflect the time we have been closed
- If you pay for your membership annually, the time we have been closed will automatically be added to your membership
- We have contacted all members, mainly by email, with specific payment information unique to you
We’re really sorry to hear that you’re not ready yet but we’ll look forward to welcome you back as soon as you’re confident to. You can take a look at our ready for you page. Our normal membership freeze options are available if you would prefer.
If you are looking to freeze your membership this can be done online. If you joined after July 2020 you are able to do this in the App. If you joined before July 2020 you can do this on the website under members. Please action freezes before the 21st of the previous month.
Members may request to freeze their Membership from a minimum of one month to a maximum of three consecutive calendar months, once per membership year. Memberships can only be frozen for full calendar months. A fee of £5 per month shall be applied to any freeze granted. Any months frozen will be added to the end of the current membership term.
We hope that all our members are happy with the facilities and service we provide at Total Fitness but equally we understand that circumstances may change.
If you are looking to cancel your membership and have fulfilled your minimum paying contract, you can do this online. If you joined after July 2020 you can do this in the App. If you joined before July 2020 you can do this on our website under members or by emailing [email protected], giving one calendar months’ notice once your initial contract term has been completed.
Calendar month means from the 1st to the last day of that month, for example if notice is received 1st or 15th June your full calendar month will be July and membership would be cancelled on the 31st of July.
Of course, we’d love to have you back. Please reinstate your direct debit on the website by click members or over the phone with us on 0330 995 8425.
If you joined after July 2020 you can make a payment on the App. If you joined before July 2020 you can do this on the website under members. Alternatively, you can call us on 0330 995 8425.
Swimming can be booked 6 days in advance from 8am via the App or on the website under members. You can also book a swim slot in person at your home club.
Send a message
Total Fitness Club Support Team
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Christmas Eve Closed
Christmas Day Closed
Boxing Day Closed
27th December 8am-4pm
28th December 8am-6pm
29th & 30th 6am-9pm
New Years Eve 6am-3pm
New Years Day 10am-4pm
Bank Holiday Hours
Operating hours 8am-6pm